Frequently Asked Questions

When Do I Receive My First Box?

First box is shipped within 24 hours of your purchase. 

Will I recieve a tracking number?

Yes, an email with your tracking number will be sent to you within 24 hours of your purchase.

How Do I Track My Order?

All packages are shipped through USPS, and you can track your package with the number sent to you by email. Also, enter your tracking number on their website: www.usps.gov/track

When will I receive my first box if it is shipped within 24 hours?

US members normally receive their box in 3 days but can take up to 5 days after it is shipped
Canada Members normally receive their box 5-7 days after it is shipped
Mexico Members normally receive their box in 5-7 days after it is shipped.

Do you ship on weekends?

Yes, we ship on weekends.

Can I change my renewal date?

Yes, simply email us at glassgangteam@gmail.com about the renewal change, and we will be happy to do so.

What Comes In My Box?

Every box comes with a unique set of items every month! We focus on curating your box with the most unique items on the market.

If I am a current member when does my box ship every month?

Your box will ship within 3 days of your renewal every month! Shipping date may take up to 5 days to ship from renewal date if you have special requests for your box, this is to allow our team sufficient time to pack your box to your request.

How long would it take to refund my money if I wanted to cancel?

Although we are sad to see you go, refunds are processed within 48 hours.

Can I select to only receive dab rigs?

Yes, you can choose to only recieve dab rigs. You must email us at glassgangteam@gmail.com with your prefence.

How Often Are Rigs Sent Versus Bongs?

It is about 50/50. We always try and give a variety.

If I Wanted A Specific Glass Piece, Can I Buy It Through You?

No. We do not sell any glass. All of our glass is sent to our amazing members through our subscriptions.

What Is Your Refund Policy?

There are no refunds after a shipping label has been created.

What Is Your Cancellation Policy?

You may cancel at any time by logging into your account or emailing us at glassgangteam@gmail.com

What Is Your Shipping and Delivery Policy?

New member boxes are shipped within 24 hours after placing your order, then withing 3 days of your renewal each month after that. All shipments are sent via USPS and require an adult signature upon delivery.

STILL HAVE QUESTIONS?
EMAIL US HERE:

  glassgangteam@gmail.com