I had ordered one item, blue monster rig. What I got in the mail was the incorrect order. I received a red monster rig #2. (Still a great piece regardless) I contacted and offered to send it back but the glass gang but they said I may keep it for my troubles. They also said that they can refund me my amount on the order I had placed or allocate it towards any other glass on their website. Decent delivery time as well (with tracking). 4 stars since I didn’t get what I originally wanted due to it being out of stock however 5 starts for the customer service and giving me a decent deal.